Activities
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Integration Service Activities
Last updated 2024年4月9日

Search Tickets

Description

Search tickets using a query.

Project compatibility

Windows | Cross-platform

Configuration

  • Connection ID - The connection established in Integration Service. Access the drop-down menu to choose, add, or manage connections.

  • Query - Provide the ticket query in the format of ticket field:field value. For example: "agent_id:1070012792808 AND status:2" to retrieve tickets owned by an agent and in Open status. This field supports String type input.
Additional options
Output
  • Tickets - Automatically generated output variable.
  • Description
  • Project compatibility
  • Configuration

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