Create Support Case

Description

Create a support case.

Compatibilidade do projeto

Windows | Multiplataforma

Configuração

• ID da conexão — a conexão estabelecida no Integration Service. Acesse o menu suspenso para escolher, adicionar ou gerenciar conexões.

• Subject - The subject of the support case. This field supports String type input.
• Company ID - Type the company name to find the reporting company of the ticket in the available dropdown list. This field supports String type input.
• Status - The status of the ticket. Select one of the available options: Approved, Closed, Escalated, In progress, Not started, or Reopened. This field supports String type input.
• Priority - Select the priority of the case: High, Low, or Medium. Cases marked as high priority should be resolved first. This field supports String type input.
• Email - The email address of the contact who raised the support case. This field is required only if the company or associated contact does not have an email address. This field supports String type input.
• Category ID - Select the category of the ticket: Question, Concert, or Problem.

Gerenciar propriedades

Use o assistente Gerenciar Propriedades para configurar ou usar qualquer um dos campos padrão ou personalizados do objeto. Você pode selecionar campos para adicioná-los à tela da atividade. Os campos padrão ou personalizados adicionados ficam disponíveis no painel Propriedades (no Studio Desktop) ou em Mostrar propriedades adicionais (no Studio Web).

Propriedades adicionais

• Incoming message - The message that was added along with the case. This field supports String type input.
• Subsidiary ID - Select the subsidiary to associate with the company. This field supports String type input.
• Origin ID - Select the origin of the ticket: Email, Web, Phone, or Other. This field supports String type input.

Saída

• Support case ID - The support case ID.
• Case number - The case number.
• Support case - Automatically generated output variable.