Create Support Case

Description

Create a support case.

Compatibilité du projet

Windows | Multiplate-forme

Configuration

• ID de connexion ( Connection ID) - La connexion établie dans Integration Service. Accédez au menu déroulant pour choisir, ajouter ou gérer des connexions.

• Subject - The subject of the support case. This field supports String type input.
• Company ID - Type the company name to find the reporting company of the ticket in the available dropdown list. This field supports String type input.
• Status - The status of the ticket. Select one of the available options: Approved, Closed, Escalated, In progress, Not started, or Reopened. This field supports String type input.
• Priority - Select the priority of the case: High, Low, or Medium. Cases marked as high priority should be resolved first. This field supports String type input.
• Email - The email address of the contact who raised the support case. This field is required only if the company or associated contact does not have an email address. This field supports String type input.
• Category ID - Select the category of the ticket: Question, Concert, or Problem.

Gérer les propriétés

Utilisez l’assistant Gérer les propriétés ( Manage Properties ) pour configurer ou utiliser l’un des champs standard ou personnalisés de l’objet. Vous pouvez sélectionner des champs et les ajouter à la zone de dessin de l’activité. Les champs standard ou personnalisés ajoutés sont disponibles dans le panneau Propriétés (Properties) (dans Studio Desktop) ou sous Afficher les propriétés supplémentaires ( Show additional properties ) (dans Studio Web).

Propriétés supplémentaires

• Incoming message - The message that was added along with the case. This field supports String type input.
• Subsidiary ID - Select the subsidiary to associate with the company. This field supports String type input.
• Origin ID - Select the origin of the ticket: Email, Web, Phone, or Other. This field supports String type input.

Sortie

• Support case ID - The support case ID.
• Case number - The case number.
• Support case - Automatically generated output variable.