Create Issue

Description

Creates an issue in Jira.

Project compatibility

Windows | Cross-platform

Configuration

• Connection ID - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections.

• Project - Select the project from the dropdown list or enter the project name or key. This field supports String type input.
• Issue type - The type of issue you wish to create (task, story, bug, epic, etc.). This field supports String type input.
  Note: Select the Project and the related Issue type to dynamically retrieve additional input properties. Once the input properties are set, you can use variables for the Project and Issue type fields. When using variables, you can still use the same input properties when creating issues in different projects, as long as the properties still apply. Alternatively, create a sample Jira project with an issue type that includes all possible fields across various projects and issue types. This enables you to handle different fields in different projects when creating the issue.

Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional properties (in Studio Web).

Additional properties

Additional fields are displayed depending on the selected Project and Issue type.

Output

• Issue - The new issue. Automatically generated output variable.

• Issue ID - The ID of the created issue. Automatically generated output variable.

• Issue key - The key of the created issue. Automatically generated output variable.

How it works

Note: The authenticated Jira account must have sufficient permissions to the respective resource in each action. See Jira project permissions documentation.

The Create Issue activity creates an issue in Jira based on the specified Project and Issue type, and dynamic standard and custom fields are retrieved from the combination of both.

Once you set the Project and Issue type fields, you can replace the Project and Issue type dynamically, with the help of variables, so that the fields remain on your canvas. In this case, you can only add the issue to a project where all the fields (or a subset of all the dynamic fields) apply.

We recommend that you create a sample project with an Issue type that contains all possible issue fields across multiple projects and issue types, so that you can create issues across multiple projects and issue types. This is because issues can have different fields in different projects.

Alternatively, when dynamically creating a Jira issue, you can use the Insert Record activity with an Issues object. This scenario, however, prevents us from generating your issue input fields during design time and you must work with standard fields like Summary, Description, Assignee, etc.

For additional information and troubleshooting, see the Frequently Asked Questions section in Working with Jira activities.