Reply to a Ticket

Description

Create a reply for a ticket.

Project compatibility

Windows | Cross-platform

Configuration

• Connection ID - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections.

• Ticket ID - The ID of the ticket you want to reply to. This field supports String type input.
• Reply - The reply message to be sent in the ticket. This field supports String type input.

Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional properties (in Studio Web).

Additional properties

• From email - The email address from which the reply is sent. By default, the global support email is used. This field supports String type input.
• User ID - The ID of the agent/user who is adding the note. This field supports String type input.
• Attachment - The file attachment to upload. This field supports IResource type input.

Output

• Ticket Reply - Automatically generated output variable.
• Conversation ID - Automatically generated output variable.