Reply to Conversation Message

Description

Reply with an in-app message to an existing conversation as an admin or user.

Project compatibility

Windows | Cross-platform

Configuration

• Connection ID - The connection established in Integration Service. Access the drop-down menu to choose, add, or manage connections.

• Conversation ID - Enter the conversation ID or the most recent conversation from the output of an event trigger.
• Type - Select whether the reply is from an admin or a contact. The options available in the drop-down menu are: Admin, User.
• Text - The text content of the message. This field supports String type input.

Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional options (in Studio Web).

Additional options

• Message type - Select the message type from the available drop-down list: Comment, Note.

Output

• Conversation reply - Automatically generated output variable.