Activities
latest
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Integration Service Activities
Last updated Jul 8, 2024

Update Ticket

Description

Updates an existing ticket in Freshservice.

Project compatibility

Windows | Cross-platform

Configuration

  • Connection ID - The connection established in Integration Service. Access the drop-down menu to choose, add, or manage connections.

  • ID - The ID of the ticket. Use the dropdown list to find the ticket. This field supports String type input.
  • Source - The channel through which the ticket was created. The default value is 2 (i.e. Portal). Select an option from the available dropdown list: Email, Portal, Phone, Chat, Feedback widget, Yammer, AWS Cloudwatch, Pagerduty, Walkup, Slack.
  • Priority - The priority of the ticket. Select an option from the available dropdown list: Low, Medium, High, Urgent.
  • Requester ID - The ID of the ticket's requester. Start typing the email address of the requester to find the ID in the available dropdown list. This field supports Int64 type input.
  • Status - The status of the ticket. Select an option from the available dropdown list: Open, Pending, Resolved, Closed.
  • Agent ID - The ID of the responding agent. This field supports Int64 type input.
  • Subject - The subject of the ticket. This field supports String type input.
  • Description - The description of the ticket. This field supports String type input.
Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional properties (in Studio Web).

Additional properties
  • Requester email - The email address of the requester. If no contact exists with this email address in Freshservice, it will be added as a new contact. This field supports String type input.
  • Requester phone number - The phone number of the requester. If no contact exists with this phone number in Freshservice, it will be added as a new contact. If the phone number is set and the email address is not, then the Name attribute becomes mandatory. This field supports String type input.
  • Requester name - The name of the requester. This field supports String type input.
  • Asset IDs - Comma-separated asset display IDs to be linked with the ticket. This field supports String[] type input.
Output
  • Ticket - Automatically generated output variable.
  • Description
  • Project compatibility
  • Configuration

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