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Integration Service Activities
Last updated Apr 9, 2024

Create Ticket

Description

Create a new ticket.

Project compatibility

Windows | Cross-platform

Configuration

  • Connection ID - The connection established in Integration Service. Access the drop-down menu to choose, add, or manage connections.

  • Requester email - The email of the requester. This field supports String type input.
  • Subject - The subject of the ticket. This field supports String type input.
  • Description - The HTML content of the ticket. This field supports String type input.
  • Status - The status of the ticket. The options available in the dropdown list are: Open, Pending, Resolved, Closed.
  • Priority - The priority of the ticket. The options available in the dropdown list are: Low, Medium, High, Urgent.
  • Responder ID - Start typing the email of the agent to find the ID in the available dropdown list. This field supports String type input.
  • Source - The source or channel which was used to create the ticket. The options available in the dropdown list are: Email, Portal, Phone, Chat, Feedback widget, Outbound email.
Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional options (in Studio Web).

Additional options
Output
  • Ticket ID - The ticket ID. Automatically generated output variable.
  • Ticket - Automatically generated output variable.
  • Description
  • Project compatibility
  • Configuration

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