Integration Service Activities
Last updated Jul 18, 2024

Get Issue



Returns all the information of a Jira issue (assignee, reporter, project, etc.).

Project compatibility

Windows | Cross-platform


  • Connection - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections. This field supports strings or String variables.
  • Issue - The issue you wish to retrieve. Start typing the project name or key to search the list of projects available in the dropdown menu. This field supports String type input.

  • Response - The issues object returned, stored in a Curated_issue variable.

How it works

This activity retrieves an issue in Jira based on the specified issue key and creates a just-in-time (JIT) object that consists of all the related dynamic standard and custom fields.

Once you set the Issue field, you can go to Output and see that a JIT object has been created. You can then use the desired field from the variable's output.
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When using the Get Issue activity that compliments an event trigger from JIRA, you can assign the output of the trigger activity as an input variable in Get Issue. In this case, you are only able to retrieve Get issue response fields for the project the issue belongs to. These issue fields can vary depending on the issue type.
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We recommend that you create a Sample Project with an Issue type that contains all possible issue fields across multiple projects and issue types, so that you can create issues across multiple projects and issue types. This is because issues can have different fields in different projects.

Alternatively, you can use the Get Record activity, with an Issues object. This scenario, however, prevents us from generating a JIT object for your issue key and you must work with standard fields like Summary, Description, Assignee etc.

  • Description
  • Project compatibility
  • Configuration
  • How it works

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