Search

Description

Uses the List Search Results - GET API to search for a group, a user, a ticket, or an organization in Zendesk.

Project compatibility

Windows | Cross-platform

Configuration

• Connection ID - The connection established in Integration Service. Access the drop-down menu to choose, add, or manage connections.

• Query - Provide any string to search. For example, to search pending high-priority tickets assigned to user Susan Warren, the query would be: "type:ticket status:pending priority:high assignee:"Susan Warren"". See other example queries below. This field supports String type input.

Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional options (in Studio Web).

Additional options

• Sort by - Choose one of the available options from the dropdown list: Created date, Updated date, Priority, Status, Ticket type.
• Sort order - The order in which the results should be sorted, in the format [asc|desc]. If no order is provided, the default value is asc.

Output

• Search list - The list of records. Automatically generated output variable.

Example queries

Query	Returns
query=3245227	The ticket with the ID 3245227.
query=Greenbriar	Any record with the word Greenbriar.
query=type:user "Jane Doe"	User records with the exact string "Jane Doe".
query=type:ticket status:open	Open tickets.
query=type:organization created<2015-05-01	Organizations created before May 1, 2015.
query=status<solved requester:[e-mail] type:ticket	Unsolved tickets requested by [e-mail].
query=type:user tags:premium_support	Users tagged with "premium_support".
query=created>2012-07-17 type:ticket organization:"MD Photo"	Tickets created in the MD Photo org after July 17, 2012.
query=custom_field_455214213:Shoes	Tickets where the value of the custom ticket field identified as 455214213 is "Shoes".