Troubleshooting

If you encounter any errors when working with Salesforce activities, use the steps below for troubleshooting.

1. Create a fresh connection. Instead of fixing your existing connection, create a new one.
2. If the error persists, create a new project using the new connection.
3. If the error persists, there may be an access, permissions, or settings issue on the customer's account. In this case:
   1. Make sure the following scopes are enabled for your account/token: full and refresh_token.
   2. To use custom objects, the customer Salesforce Admin must grant access to that custom object to respective users. To check if you have access: go to your Salesforce account and navigate to Setup > Object Manager. In the Quick Find search bar, search for the custom object. If you have access to a custom object, you should see it listed here.
   3. Ask your Salesforce Admin to check Setup > Administration > Permission Sets. Select the respective account's Permission Set, then go to Object Settings and check whether access is given to that custom object or not.
   4. Ask your Salesforce Admin to check Setup > Administration > Profiles. Select the respective account's Profile and navigate to Custom Object Permissions. Check whether the custom object has Read/Create access or not.
4. For enabling or troubleshooting custom objects, see this Salesforce knowledge article.
5. Finally, make sure you are using the latest Studio Desktop version for the latest fixes and updates.

If none of these steps solves the errors you encounter, please contact the support team. For faster debugging, share the network/fiddler logs.