Release Notes

November 2023

New Features and Improvements

This activity pack is now always displayed in the Available section of the Activities panel in Studio. Any activity in this package can be installed by simply dragging and dropping it into the canvas. Also, a cloud versioning model is used from now on for this package, as updates will be done automatically to the activities, without the neccesity of manually updating the package by using the Package Manager.

Please note that from this version onwards, this activity pack is only compatible with Studio v2023.10 and above.

The following event trigger activities have been added to this activity pack:

• Record Created
• Record Updated
• Incident Task Created
• Incident Task Updated
• Incident Created
• Incident Updated

Changes have been done to the user experience, modifying certain property names to make them clearer and easier to use. Also, properties are now sorted based on importance.

v5.2.0

Release date: 9 June 2023

New features and Improvements

This activity pack has gone through multiple user experience improvements, tooltips have been improved and several property field names have been adapted to make your automation journey even easier.

v5.1.1

Release Date: 6 April 2023

New Features and Improvements

The following activities have been added to this package

• Create Incident Task

• Update Incident Task

• List All Incident Tasks

• Get Incident Task

• Add Attachment

• Download Attachment

• Get Attachment

• List All Attachments

• Delete Attachment

The List Incidents activity has been renamed to List All Incidents.

V5.0.0

Release Date: 20 December 2022

New Features and Improvements

Starting with version 5.0.0, Windows - Legacy projects are no longer supported. Instead, you can use the activity package for Windows or Cross-platform projects.

The minimum Studio version required for this activity pack is v2022.10.

The activity package has gone scopeless, which means you no longer have to drag and drop an activity inside the ServiceNow Scope activity to configure a connection. You can simply add your activity to the workflow and configure the connection using the ConnectionId field.

The following new activities are available in the package:

• Create New Incident
• List Incidents
• Update Incident

• When an event happens

  Important:

  ServiceNow is a Dynamic API, meaning that custom tables and fields can be added and standard tables and fields can be removed and/or renamed. Any curation done on these APIs, therefore, will only work with standard implementations of ServiceNow. If, for instance, you've changed the incident table name and altered the fields in terms of names and/or added new required fields, you'll need to use the generic activities (Get Record, List All Records, Insert Record, Update Record, Delete Record) to interact successfully with your instance of ServiceNow.

  Reach out to your ServiceNow administrator to determine what's necessary to interact with the resources for your use case.

V4.0.1

Release Date: 27 June 2022

New Features and Improvements

Both design time and run time now support the ability to select a connection to use in the Configure Connection Wizard. Before, you could only use the connection that was set as default, even when you would create multiple connections. With this new functionality, you can now select from the drop-down the connection you want to use in Studio (design time) and the connection you want to use on the robot (run time) when executing the process.

The ServiceNow activities package has been upgraded to .NET6.

Implemented telemetry changes.

V3.0.0

Release Date: 1 November 2021

New Features and Improvements

This activity pack is designed to work together with the new Integration Service. The activities allow you to execute create, retrieve, update, and delete operations on ServiceNow objects (including standard and custom objects). Find out more about the UiPath Integration service here.

Versions of the ServiceNow Activities Pack that do not support the Integration Service remain available for download. You can access their documentation here.