Create Support Case

Description

Create a support case.

Project compatibility

Windows | Cross-platform

Configuration

Connection ID - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections.
Subject - The subject of the support case. This field supports String type input.
Company ID - Type the company name to find the reporting company of the ticket in the available dropdown list. This field supports String type input.
Status - The status of the ticket. Select one of the available options: Approved, Closed, Escalated, In progress, Not started, or Reopened. This field supports String type input.
Priority - Select the priority of the case: High, Low, or Medium. Cases marked as high priority should be resolved first. This field supports String type input.
Email - The email address of the contact who raised the support case. This field is required only if the company or associated contact does not have an email address. This field supports String type input.
Category ID - Select the category of the ticket: Question, Concert, or Problem.

Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional properties (in Studio Web).

Additional properties

Incoming message - The message that was added along with the case. This field supports String type input.
Subsidiary ID - Select the subsidiary to associate with the company. This field supports String type input.
Origin ID - Select the origin of the ticket: Email, Web, Phone, or Other. This field supports String type input.