Create Case

UiPath.SugarServe.IntegrationService.Activities.CreateCase

Create a support case in Sugar CRM.

In the body of the activity

• Subject - The subject of the case.
• Account - Type the first 3 characters of the name to select the account from the dropdown or pass custom account ID.
• Case Description - Add a description for the new case.
• Assigned to - Type the first 3 characters of the name to select the assigned user from the dropdown or pass custom user ID.
• Primary Contact - Type the first 3 characters of the name to select the contact from the dropdown or pass custom contact ID.
• Industry - The industry the account belongs to ((for example, Banking, Education, Energy, etc.).
• Priority - Mention the priority of the issue, either Hight, Medium or Low.
• Source - The source from which the case was raised.
• Type - The type of the case.
• Status - The status of the case.
• Follow up date - The date of the next follow-up.
• Resolved date time - The date when the case was settled.
• Date entered - The date when the case was entered.
• Case Number - The new case number.
• ID (Out) - The ID of the case returned.

Properties

Common

• DisplayName - The display name of the activity. This field supports String type input.

Misc

• Private - If selected, the values of variables and arguments are no longer logged at Verbose level.

Output

• ResponseStatus - The status of the request (success/failure information). Enter a ResponseStatus variable (UiPath.BAF.Models.ResponseStatus). The ResponseStatus object includes three properties that you can use in other activities.
  • Success - Boolean - Specifies whether the API request was successful.
  • ErrorCode - String - The response error if the API request is unsuccessful (Success=False).
  • Message - String - The error message.