Update Basic Support Case

UiPath.OracleNetSuite.IntegrationService.Activities.CreateSupportcase

Description

Updates a basic support case.

Project Compatibility

Windows | Cross-platform

Configuration

• Connection - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections.
• Support Case ID - The unique identifier of the case.
• Subject - The subject of the support case.
• Company - The reporting company of the support case ticket.
• Status - The status of the support case ticket.
• Priority - Select the priority of this case. Cases marked with high priority should be resolved first.
• Category - Select the category for the support case.
• Contact - The contact person of the company reporting the issue. Options do not load in this field if the company is not provided.
• Email - The email of the contact who raised the support case. This field is required only during creation if the company or the associated contact does not have an email address.
• Incoming Message - The message that is attached to the case.

Advanced

Options

• Subsidiary - Select the subsidiary to associate with the company.
• Origin - Select the origin of the ticket.