Update Ticket

Description

Update an existing ticket.

Project compatibility

Windows | Cross-platform

Configuration

• Connection ID - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections.

• Ticket - The ID of the ticket. This field supports String type input.
• Description - Description in the ticket. This field supports String type input.

• Priority - Priority of the ticket. The options available are: High, Medium, Low.

• Assignee - Enter the assignee name or start typing to find the name in the available dropdown list. This field supports String type input.

• Status - Status of the ticket. The options available are: Closed, Escalated, On Hold, Open.

• Due date - The due date for the ticket to be resolved. Use the calendar widget to select a date. This field supports DateTimeOffset type input.

Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional properties (in Studio Web).

Additional properties

• Contact ID - Enter the email of the contact or start typing to find it in the available dropdown list. This field supports String type input.

• Channel - Type of the channel. Select an option from the available dropdown list.

• Department - Enter the department name or start typing to find the name in the available dropdown list. This field supports String type input.
• Product ID - Enter the product code or start typing to find it in the available dropdown list. This field supports String type input.

• Classification - The classification of the ticket. The options available are: Problem, Request, Question, Others.

Output

• Ticket - Automatically generated output variable.