Troubleshooting

If you encounter any errors when working with Salesforce activities, take the following steps:

1. Create a fresh connection. Instead of fixing your existing connection, create a new one.
2. If the error persists, create a new project using the new connection.
3. If the error persists, there may be an access, permissions, or settings issue on your account. In this case:
   1. Make sure the following scopes are enabled for your account/token: full and refresh_token.
      
      

      

      
      
      Note: For more information on object permissions, see the Salesforce Permissions and Access Settings documentation.
   2. To use custom objects, your Salesforce administrator must grant access to that custom object to respective users. To check if you have access: go to your Salesforce account and navigate to Setup > Object Manager. In the Quick Find search bar, search for the custom object. If you have access to a custom object, you should see it listed here.
   3. Ask your Salesforce administrator to check Setup > Administration > Permission Sets. Select the respective account's Permission Set, then go to Object Settings and check whether access is given to that custom object or not.
   4. Ask your Salesforce administrator to check Setup > Administration > Profiles. Select the respective account's Profile and navigate to Custom Object Permissions. Check whether the custom object has Read/Create access or not.
4. For enabling or troubleshooting custom objects, refer to the following Salesforce knowledge article: Custom object tab not visible for users.
5. Make sure you are using the latest Studio Desktop version for the latest fixes and updates.