Activities
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Integration Service Activities
Last updated Jul 18, 2024

Create Basic Support Case

UiPath.OracleNetSuite.IntegrationService.Activities.CreateSupportcase

Description

Creates a basic support case.

Project Compatibility

Windows | Cross-platform

Configuration

  • Connection - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections. This field supports String type input.
  • Subject - The subject of the support case.
  • Company - The reporting company of the support case ticket.
  • Status - The status of the support case ticket.
  • Priority - Select the priority of this case. Cases marked with high priority should be resolved first.
  • Contact - The contact person of the company reporting the issue. Options do not load in this field if the company is not provided.
  • Email - The email of the contact who raised the support case. This field is required only during creation if the company or the associated contact does not have an email address.
  • Category - Select the category for the ticket.
  • Incoming Message - The message that is attached to the case.

Advanced

Options

  • Subsidiary - Select the subsidiary to associate with the company.
  • Origin - Select the origin of the ticket.

Output

  • Support Case ID - The ID of the support case.
  • Case Number - The number of the case.
  • Description
  • Project Compatibility
  • Configuration
  • Advanced

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