Release Notes

February 12, 2024

New features and improvements

This activity package is now always displayed in the Available section of the Activities panel in UiPath® Studio. Any activity can be installed by a simple drag and drop into the canvas. A cloud versioning model is used. Updates are done automatically, without having to manually update the package through Package Manager​​.

This activity package can be used with UiPath® Studio versions 2023.10 and newer.

This release includes general updates regarding design time look-ups and enumerable options, as well as some changes in property display names and descriptions.

This release also brings the introduction of custom fields for the Tickets object, with a known limitation (see section below).

Trigger activities

We've introduced four trigger activities. Two are preconfigured: Ticket Created and Ticket Updated. The other are generic – Record Created and Record Updated, configurable based on the supported objects: Changes, Requesters, Tickets, and Agents (supported only on Record Created).

New activities

Three new activities are available: Get Agent ID by Email, Get Requester ID by Email, and Upload Attachment to Ticket.

Deprecated activities

Several activities were deprecated, as follows:

• The Scope activity was deprecated. Now you can simply add your activity to the workflow and configure the connection using the Connection field.
• List all tickets and Delete ticket are no longer available. Use List All Records and Delete Record with a Tickets object for the same purposes.
• The Create ticket with an attachment activity was deprecated. Use the new Upload Attachment to Ticket activity instead.
• Create ticket with assets was also deprecated. Use Create Ticket for the same use case.

Known limitation

Currently the mandatory custom fields don't show up directly on the activity canvas. They need to be accessed from Manage Properties. This issue will be fixed in a later release, and the required fields, either standard or custom, will appear directly on the canvas.

Bug fixes

We also implemented minor bug fixes for this package.

V3.5.3

Release Date: 27 April 2022

New Features and Improvements

This version supports the latest changes on the connector side.

V3.0.0

Release Date: 1 November 2021

New Features and Improvements

This activity pack is designed to work together with the new Integration Service. The activities allow you to execute create, retrieve, update, delete and list operations on Freshservice objects. Find out more about the UiPath Integration service here.