Update Incident

UiPath.ServiceNow.IntegrationService.Activities.UpdateIncident

Description

Update an new incident.

Project compatibility

Windows | Cross-platform

Configuration

• Connection - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections. This field supports String type input.
• Incident ID - The incident of the ID. This field supports String type input..

Advanced options

• Urgency - The level of urgency. Options available in the dropdown menu are: High - 1, Medium - 2, Low - 3. This field supports String type input.
• State - The state of the incident. Options available in the dropdown menu are: New - 1, In Progress - 2, On hold - 3, Resolved - 6, Closed - 7, Canceled - 8. This field supports String type input.
• Short description - A short description of the incident. This field supports String type input.
• Closed at - The date and time at which the incident is opened at. Use the calendar widget to set the date and time. This field supports DateTimeOffset variables.
• Close code - The Close or Resolution code. Options available in the dropdown menu are: Solved (Work Around), Solved (Permanently), Solved Remotely (Work Around), Solved Remotely (Permanently), Not Solved (Not Reproducible), Not Solved (Too Costly), Closed/Resolved by Caller. This field supports String type input.

• Close notes - The Close or Resolution notes. This field supports String type input.

  Important:

  ServiceNow is a Dynamic API, meaning that custom tables and fields can be added and standard tables and fields can be removed and/or renamed. Any curation done on these APIs, therefore, will only work with standard implementations of ServiceNow. If, for instance, you've changed the incident table name and altered the fields in terms of names and/or added new required fields, you'll need to use the generic activities (Get Record, List All Records, Insert Record, Update Record, Delete Record) to interact successfully with your instance of ServiceNow.

  Reach out to your ServiceNow administrator to determine what's necessary to interact with the resources for your use case.