Search Tickets

Description

Search tickets based on status, priority, assignee, and other additional criteria.

Project compatibility

Windows | Cross-platform

Configuration

• Connection ID - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections.

• Status - The status of the ticket. Select an option from the available dropdown list: New, Open, Pending, Hold, Solved, Closed.
• Type - The type of the ticket. Select an option from the available dropdown list: Problem, Incident, Question, Task.
• Priority - The priority of the ticket. Select an option from the available dropdown list: Urgent, High, Normal, Low.
• Assignee - The assignee of the ticket. Start typing the name to find it in the available dropdown list. This field supports String type input.
• Due date - The due date of the ticket. Use the calendar widget to set a date. This field supports DateTimeOffset type input.

Manage Properties

Use the Manage Properties wizard to configure or use any of the object's standard or custom fields. You can select fields to add them to the activity canvas. The added standard or custom fields are available in the Properties panel (in Studio Desktop) or under Show additional properties (in Studio Web).

Additional properties

• Requester - The requester of the ticket. Start typing the name to find it in the available dropdown list. This field supports String type input.
• Subject - The subject of the ticket. This field supports String type input.
• Tags - Enter space separate tags. This field supports String type input.
• Organization - Start typing the name of the organization to find it in the available dropdown list. This field supports String type input.

Output

• Tickets - Automatically generated output variable.