Error handling

Introduction

Error messages may appear when you reload the Actions or Queues table in the app or Discovery Accelerator.

Error messages

Generic error messages

The table below contains a description of possible error messages.

Error	Description
Could not find the configuration file at <PLATFORMDIR>/orchestrator/[tenant].env.	The folder structure of the installation is not correct and the [tenant].env configuration file cannot be found.
ORCH_INSTANCE_TYPE is not filled correctly.	Instance type should be 1 or 2 depending on whether you have cloud or on premise installation. Either this is not specified or incorrectly specified.
ORCH_URL is not filled in the configuration file.	The ORCH_URL = [url] of your cloud Orchestrator must be specified in the configuration file ([tenant].env).
ORCH_APP_ID and/or ORCH_APP_SECRET are not filled in the configuration file.	Your ORCH_APP_ID: [Your app ID] and ORCH_APP_SECRET: [Your app secret] must be specified in the configuration file ([tenant].env).
Request for the authentication key is not successful with status code: [status code].	With the provided values in the configuration it was not possible to get authentication, the status code gives more information about the reason why it was not successful.
Request for the authentication key results in a connection error for url: [URL].	With the provided values in the configuration it was not possible to get authentication for the cloud Orchestrator with the specified url.
Tenant is not set in the connector.	Tenant must be specified in the tenant expression in the Globals table in the Basic Connector.

Error messages related to Actions

The table below contains a description of possible error messages related to Actions.

Error	Description
Mandatory field title is not defined for an action.	You must specify the display name of the action in the title property of the action.
Mandatory field folderID is not defined for action: ["title"].	You must specify the ID of the folder for which the action is created in the folderID property of the action.
Mandatory field priority is not defined for action: ["title"].	You must specify the priority of the action to be done (Low, Medium, High, Critical) in the priority property of the action.
Mandatory field catalog is not defined for action: ["title"].	You must specify the Action Center catalog of the action in the catalog property of the action.
Mandatory field message is not defined for action: ["title"].	You must specify a message containing specific information about the action in the message property of the action.
Request to create action is not successful with status code: [status code] + ["message"]	With the provided values in the configuration it was not possible to create actions in the Action Center, the status code gives more information about the reason why it was not successful.

Error messages related to Queue Items

The table below contains a description of possible error messages related to Queue items.

Error	Description
Mandatory field name is not defined for a queue item.	You must specify the display name of the queue item in the name property of the queue item.
Mandatory field folderID is not defined for a queue item in queue: ["name"].	You must specify the ID of the folder for which the queue item is created in the folderID property of the queue item.
Mandatory field reference is not defined for a queue item in queue: ["name"].	You must specify unique reference to the queue item in the reference property of the queue item.
No queue available in folder ["folderID"] with name: ["name"].	This queue with the specified name must be predefined in your Action Center in Orchestrator.
Request to create queue item is not successful with status code: [status code] + ["message"]	With the provided values in the configuration it was not possible to create queues in the Action Center, the status code gives more information about the reason why it was not successful.