- Introduction to SAP Connector
- SAP Input
- Checking the Data in the SAP Connector
- Adding Process Specific Tags to the SAP Connector for AppOne
- Adding Process Specific Due Dates to the SAP Connector for AppOne
- Adding Automation Estimates to the SAP Connector for AppOne
- Adding Attributes to the SAP Connector for AppOne
- Adding Activities to the SAP Connector for AppOne
- Adding Entities to the SAP Connector for AppOne
- Introduction to SQL Connectors
- Setting up a SQL Connector
- CData Sync Extractions
- Running a SQL Connector
- Editing Transformations
- Releasing a SQL Connector
- Scheduling Data Extraction
- Structure of Transformations
- Using SQL Connectors for Released Apps
- Generating a Cache With Scripts
- Setting up a Local Test Environment
- Separate Development and Production Environments
Analysis - End to End
Introduction
Analysis - End to end is the dashboard where you can analyze the complete process regarding cases.
See the illustration below.
Context Information
The context bar at the top of the Analysis - End to end dashboard displays context information and KPI's.
Below is a description of the elements of the context bar.
Element |
Description |
---|---|
Average throughput time |
The average throughput time for the end-to-end process. |
Total value |
The total value of the cases. |
Number of cases |
The total number of cases. |
Cases
The Cases dashboard item enables you to select various attributes and metrics to analyze cases.
Below is a description of the metrics that can be selected in the Cases dashboard item.
Metric |
Description |
---|---|
Number of cases |
The number of unique cases created during the selected period. |
Percentage of cases |
The percentage of cases created during the selected period. |
Avg. case value |
The average case value of cases created during the selected period. |
Total case value |
The sum of the values of the cases created during the selected period. |
Avg. throughput time |
The average throughput time for the end-to-end process. |
Total throughput time |
The total throughput time for the end-to-end process. |
Median throughput time |
The median throughput time for the end-to-end process. |
Distribution
The Distribution chart enables you to analyze the frequency of cases based on Case value or Throughput time. See the illustration below.
Process Graph
The process graph displays the end-to-end process based on the number of cases. See the illustration below.
Viewing the Process Based on a Different Metric
Follow these steps to select a different metric for the process graph.
Step |
Action |
---|---|
1 |
Click on the Displayed metrics icon in the process graph. |
2 |
Select a different metric from the list of available metrics. |
See the illustration below for an example.