内部苦情システム

内部苦情システムの範囲

As per the European Regulation (P2B or Platform-to-Business) that promotes fairness and transparency for EU business users of online intermediation services, also known as platforms, providers of online intermediation services shall provide an internal system for handling the complaints of business users.

EU または英国を拠点とするビジネス ユーザーまたは居住者であれば、非常に高い確率で P2B に関わっています。

動作のしくみ

UiPath Marketplace offers a dedicated channel for customer support to respond to any business customer concerns specific to the platform. If you haven't tried out yet the UiPath Marketplace Support services, take a moment to do so. You may request troubleshooting or address your concerns via our contact form.

Our support team will get back to you within 14 days from the date you provide the complete info as requested by the UiPath Marketplace team.

未解決の苦情

カスタマー サポートで解決できなかった苦情があり、仲介の依頼を検討したい場合は、以下の手順に従ってください。

仲介手続き

Mediation is a process where a trained neutral mediator actively assists people or organizations to work toward a dispute resolution. Before proceeding, the business user should have attempted to resolve the concern through UiPath Marketplace standard support channels.

ベンダー アカウントはどのような基準を満たしている必要がありますか?

検討対象になるには、以下の条件を満たしている必要があります。

• ビジネスが、欧州連合 (EU) 加盟国または英国 (UK) に登録されていること。
• UiPath Marketplace に現在または過去のアクティブなコンポーネントがあること。
• 苦情処理に関する標準的な手続きを通じて不服申し立てを行っていること。

Who is UiPath Marketplace’s appointed mediator?

UiPath Marketplace has identified CEDR’s P2B Mediation Panel to provide independent and impartial mediation services for its P2B disputes across the UK and Europe.

仲介費用はかかりますか?

The mediation process entails payment of a proportion of mediation fees as dictated by the process of the identified mediation institution. More details on Part 3 of the mediation terms and conditions.