Update Support Case

Beschreibung

Updates a support case.

Projektkompatibilität

Windows | Plattformübergreifend

Konfiguration

• Verbindungs-ID – Die im Integration Service hergestellte Verbindung. Greifen Sie auf das Dropdownmenü zu, um Verbindungen auszuwählen, hinzuzufügen oder zu verwalten.

• Support case ID - The unique identifier of the case. This field supports String type input.
• Subject - The subject of the support case. This field supports String type input.
• Company ID - Type the company name to find the reporting company of the ticket in the available dropdown list. This field supports String type input.
• Status - The status of the ticket. Select one of the available options: Approved, Closed, Escalated, In progress, Not started, or Reopened. This field supports String type input.
• Priority - Select the priority of the case: High, Low, or Medium. Cases marked as high priority should be resolved first. This field supports String type input.
• Category ID - Select the category of the ticket: Question, Concert, or Problem.
• Contact ID - The contact person of the company reporting the issue. To load values for this field, provide the Company ID first.
• Email - The email address of the contact who raised the support case. This field is required only if the company or associated contact does not have an email address. This field supports String type input.
• Incoming message - The message that was added along with the case. This field supports String type input.

Eigenschaften verwalten

Verwenden Sie den Assistenten Eigenschaften verwalten , um Standard- oder benutzerdefinierte Felder des Objekts zu konfigurieren oder zu verwenden. Sie können Felder auswählen, um sie der Aktivitäts-Canvas hinzuzufügen. Die hinzugefügten Standard- oder benutzerdefinierten Felder sind im Eigenschaftenbereich (in Studio Desktop) oder unter Zusätzliche Eigenschaften anzeigen (in Studio Web) verfügbar.

Zusätzliche Eigenschaften

• Subsidiary ID - Select the subsidiary to associate with the company. This field supports String type input.

Ausgabe

• Support case - Automatically generated output variable.