automation-suite
2024.10
true
UiPath logo, featuring letters U and I in white

Automation Suite on Linux Installation Guide

Last updated Jan 8, 2025

Support bundle log collection failure

Description

When using an external OCI registry in an offline environment, the generated support bundle does not contain the historical logs and is not uploaded to the configured external object store. However, the current logs and configurations of the Kubernetes objects are included.

Solution

To fix this issue, take the following steps on all nodes:

  1. Add an additional mirror in the /etc/rancher/rke2/registries.yaml file, as shown in the folllowing example:
    mirrors:
      registry.uipath.com :
        endpoint:
        - <External OCI registry url>mirrors:
      registry.uipath.com :
        endpoint:
        - <External OCI registry url>
    Replace <External OCI registry url> with your actual external OCI registry URL.
  2. Restart the rke2-server or the rke2-agent after updating the registries.yaml file.
  • Description
  • Solution

Was this page helpful?

Get The Help You Need
Learning RPA - Automation Courses
UiPath Community Forum
Uipath Logo White
Trust and Security
© 2005-2025 UiPath. All rights reserved.