Create Support Case

Descripción

Create a support case.

Compatibilidad de proyectos

Windows | Multiplataforma

Configuración

• ID de conexión : la conexión establecida en Integration Service. Accede al menú desplegable para elegir, añadir o gestionar conexiones.

• Subject - The subject of the support case. This field supports String type input.
• Company ID - Type the company name to find the reporting company of the ticket in the available dropdown list. This field supports String type input.
• Status - The status of the ticket. Select one of the available options: Approved, Closed, Escalated, In progress, Not started, or Reopened. This field supports String type input.
• Priority - Select the priority of the case: High, Low, or Medium. Cases marked as high priority should be resolved first. This field supports String type input.
• Email - The email address of the contact who raised the support case. This field is required only if the company or associated contact does not have an email address. This field supports String type input.
• Category ID - Select the category of the ticket: Question, Concert, or Problem.

Administrar propiedades

Utiliza el asistente Administrar propiedades para configurar o utilizar cualquiera de los campos estándar o personalizados del objeto. Puedes seleccionar campos para añadirlos al lienzo de actividad. Los campos estándar o personalizados añadidos están disponibles en el panel Propiedades (en Studio Desktop) o en Mostrar propiedades adicionales (en Studio Web).

Propiedades adicionales

• Incoming message - The message that was added along with the case. This field supports String type input.
• Subsidiary ID - Select the subsidiary to associate with the company. This field supports String type input.
• Origin ID - Select the origin of the ticket: Email, Web, Phone, or Other. This field supports String type input.

Salida

• Support case ID - The support case ID.
• Case number - The case number.
• Support case - Automatically generated output variable.