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Integration Service user guide

Freshdesk events

Predefined and standard polling events supported by the Freshdesk connector in Integration Service, including Ticket Raised and Ticket Updated on the Tickets object.

The Freshdesk connector supports the following predefined events:

  • Ticket Raised
  • Ticket Updated

The connector also supports the following events on the Tickets object:

  • Record created
  • Record updated

All events are automatically accessible under the Wait for an Event and Resume activity for your long-running workflows. For details, refer to Long-running workflows with Integration Service activities.

Event polling is performed every five minutes, by default. The polling interval is configurable. For details, refer to the Triggers documentation.

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