Integration Service
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Integration Service User Guide
Automation CloudAutomation Cloud Public Sector
Last updated Jul 19, 2024

Freshservice authentication

Prerequisites

To create a connection, you need the following credentials:

  • Subdomain
  • API key

Retrieve your credentials

Subdomain
When you create a support portal with Freshdesk, you're assigned a subdomain.freshdesk.com URL by default. Copy either the subdomain part from your URL.
API Key

To retrieve your API key you have to:

  1. Sign in to your Support Portal.

  2. Click on your profile picture in the top right corner and go to Profile settings.



  3. Your API key is available under the Delegate Approvals section.



    For more information on your API key, visit the Freshservice documentation.

Add the Freshservice connection

To create a connection to your Freshservice instance, you need to perform the following steps:

  1. Select Integration Service from Automation CloudTM.

  2. From the Connectors list, select Freshservice. You can also use the search bar to narrow down the connector.

  3. Select the Add connection button.

  4. Enter your subdomain and your API key and select Connect.

  5. Your connection has been added.
  • Prerequisites
  • Retrieve your credentials
  • Add the Freshservice connection

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