Integration Service
About the Zendesk connector - Automation Cloud latest
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Integration Service User Guide
Last updated Feb 14, 2024

About the Zendesk connector

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.

The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk allows you to manage your incidents, priorities, statuses, users, etc. across multiple Help Desk Elements.


Before automating processes, you need to establish a connection with your Zendesk instance. Step-by-step instructions are available in the Zendesk authentication page.


The Zendesk connector supports events via polling. More information about the events supported for the Zendesk connector is available in the Zendesk events page.

Activity package

You can use the connection to enable the Zendesk activities in UiPath Studio and build automations that interact with your Zendesk data. These activities allow you to execute create, read, update, and delete operations on your Zendesk objects.

Provider documentation

The UiPath connector is compatible with Zendesk REST API v2. Learn more at the Zendesk documentation platform.

  • Authentication
  • Events
  • Activity package
  • Provider documentation
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