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Integration Service user guide

Last updated Oct 9, 2025

Zendesk events

The Zendesk connector supports the following predefined events:

  • Group Created
  • Ticket Created
  • Ticket Updated
  • Organization Created
  • User Created
  • User Suspended

The Zendesk connector also supports the following standard events on several objects (groups, organizations, requests, tickets, users):

  • Record Created
  • Record Updated

Event polling is performed every five minutes, by default. The polling interval is configurable. For details, refer to the Triggers documentation.

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