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Freshservice events
Integration Service User Guide
Last updated Nov 6, 2024
Freshservice events
The connector supports the following predefined events:
- Ticket Raised
- Ticket updated
The connector also supports Record Created and Record Updated events on the following objects:
- changes
- requesters
- tickets
- agents (supported only for Record Created)
Event polling is performed every 5 minutes, by default. The polling interval is configurable. For details, see the Triggers documentation.