Amazon Connect authentication

Prerequisites

To be able to create a connection, you need to have an Amazon Connect account with the following credentials:

• an Access Key ID.
• a Secret Access Key to your account.
• an AWS Region associated with your account.

To create your access key, please refer to the documentation page on Create Access Key.

Add the Amazon Connect connection

To create a connection to your Amazon Connect instance, you need to perform the following steps:

1. Select Integration Service from Automation Cloud.
2. From the Connectors list, select Amazon Connect. You can also use the search bar to narrow down the connector.
3. Select the Connect to Amazon Connect button.
4. You are redirected to the login page where you must provide your Access Key ID, Secret Access Key, and AWS Region.
5. Your connection has been added.