Prerequisites
To create a connection to your Freshservice instance, you have to provide the following credentials:
- Domain
- API key
Retrieving the domain
When you create a support portal with Freshdesk, you're assigned a _domain_.freshdesk.com
URL by default. Copy either the _domain_
part from your URL or the entire URL and paste it into its corresponding field when establishing a connection.
Retrieving the API Key
To retrieve your API key you have to:
- Sign in to your Support Portal.

- Click on your profile picture in the top right corner and go to Profile settings.

- Your API key is available under the Delegate Approvals section.

For more information on your API key, visit the Freshservice website.
Add the Freshservice connection
To create a connection to your Freshservice instance, you need to perform the following steps:
- Select Integration Service from Automation Cloud.
- From the Connectors list, select Freshservice.
You can also use the search bar to narrow down the connector. - Select the Add connection button.
- Enter your domain and your API key and select Connect.

- Your connection has been added.
Updated a day ago