To create a connection to your Freshservice instance, you will have to provide the following credentials:

• Domain
• API key

Retrieving the Domain

When you create a support portal with Freshdesk, you will be assigned a domain.freshdesk.com URL by default. Copy the domain part from your URL and paste it into its corresponding field when establishing a connection.

Retrieving the API Key

To retrieve your API key you will have to:

• Login to your Support Portal
• Click on your profile picture on the top right corner of your portal
• Go to Profile settings Page
• Your API key will be available below the Delegate Approvals section to your right
  For more information on your API key visit the Freshservice website.