Prerequisites

To create a connection to your Freshservice instance, you have to provide the following credentials:

• Domain
• API key

Retrieving the domain

When you create a support portal with Freshdesk, you're assigned a _domain_.freshdesk.com URL by default. Copy either the _domain_ part from your URL or the entire URL and paste it into its corresponding field when establishing a connection.

Retrieving the API Key

To retrieve your API key you have to:

1. Sign in to your Support Portal.

2. Click on your profile picture in the top right corner and go to Profile settings.

3. Your API key is available under the Delegate Approvals section.

For more information on your API key, visit the Freshservice website.

Add the Freshservice connection

To create a connection to your Freshservice instance, you need to perform the following steps:

1. Select Integration Service from Automation Cloud.
2. From the Connectors list, select Freshservice.
   You can also use the search bar to narrow down the connector.
3. Select the Add connection button.
4. Enter your domain and your API key and select Connect.

5. Your connection has been added.