Freshservice is a cloud-based IT Help Desk and service management solution. Freshservice enables organizations to simplify their IT operations, offering a number features that include a ticketing system, a self-service portal and knowledge-base.

Authentication

Before automating processes, you will need to establish a connection with your Freshservice instance. Step-by-step instructions on how to do that are available in our Freshservice Authentication guide.

You can use the connection to enable the Freshservice Activities in Studio to build automations that interact with your Freshservice data. This allows you to access Create, Read, Update, Delete, List and Search capabilities.

Events

The Freshservice Connector supports events via Polling. Event polling is performed every 5 minutes, by default.

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Note

The default 5 minutes interval for polling is not configurable.

More information about the Events supported for the Freshservice Connector is available in the Events Guide.

Provider documentation

The UiPath Connector is compatible with Freshservice v2 API. Learn more at the Freshservice website.