This page explains how to fix issues you might encounter when using connections.

Client Request Failed: Failed to receive access token

Description

This error is caused by invalid credentials or details provided by the customer.

Solution

Make sure all the populated/given credentials are valid.

The connection failed to create, please close this browser tab and try again

Description

This error is caused by invalid scopes or app permissions.

Solution

Check whether all scopes/permissions are provided as expected.

Connection is currently inactive, please click fix connection

Description

It is possible that a connection might expire due to OAuth token expiry or a refresh issue.

Solution

Click Fix connection and redo the connection creation flow. To fix a connection, click your connection's corresponding More button in the right side of the interface and select Fix connection.

Error Code: 400 Message: Cannot delete connection with one or more triggers assigned

Description

When trying to delete a connection, you might encounter the issue specified above.

Solution

You cannot delete the instance when you have a trigger enabled on it. Delete the trigger before deleting the instance.