Zendesk authentication

Prerequisites

Depending on the authentication type you select, you need one of the following credentials:

• OAuth 2.0 Authorization code: Domain, Scope.
• Bring your own OAuth 2.0 app: Client ID, Client secret, Domain, Scope.

Permissions

When creating a connection via Zendesk, you must allow the application to view and manage information in accordance with the following privileges and permissions:

• read
• write

More information regarding the OAuth 2.0 scopes are available in the Zendesk official documentation.

Add the Zendesk connection

To create a connection to your Zendesk instance, you need to perform the following steps:

1. Select Integration Service from Automation Cloud^TM Public Sector.

2. From the Connectors list, select Zendesk. You can also use the search bar to narrow down the connector.

3. Select the Connect to Zendesk button. You can choose between two authentication types: OAuth 2.0 Authorization code or Bring your own OAuth 2.0 app.
   1. If you select OAuth 2.0 Authorization code, click Connect, then authenticate using your Zendesk domain and scope.
   2. If you select Bring your own OAuth 2.0 app, you must additionally provide a Client ID and Client secret.
   

4. Enter the required credentials and select Connect.

5. Your connection has been added.