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Integration Service user guide

Last updated Mar 28, 2025

About the Amazon Connect connector

Amazon Connect is an omnichannel contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement including voice interactions at any scale.

Authentication

Before automating processes, you need to establish a connection with your Amazon Connect instance. Step-by-step instructions are available in the Amazon Connect authentication page.

Events

The Amazon Connect connector does not currently support events.

Activity package

You can use the connection to enable the Amazon Connect activities in UiPath® Studio to build automations that interact with your Amazon Connect data.

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