maestro
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- Introduction
- Démarrage
- Modélisation des processus
- Understanding Process modeling
- Opening the modeling canvas
- Modéliser votre processus
- Aligning and connecting BPMN elements
- Autopilot™ pour Maestro (version préliminaire)
- Implémentation des processus
- Débogage
- Simulating
- Publication et mise à niveau des processus agentiques
- Scénarios de mise en œuvre courants
- Extraire et valider des documents
- Opérations de processus
- Surveillance des processus
- Optimisation des processus
- Informations de référence
Important :
La localisation du contenu nouvellement publié peut prendre 1 à 2 semaines avant d’être disponible.

Guide de l'utilisateur de Maestro
Dernière mise à jour 14 nov. 2025
Use when
- You send an asynchronous request and wait for a reply or a timeout.
- You need an SLA window and a clean outcome on either path.
Pattern in simple words
- Start.
- Send task: Send payment request.
- Event‑based gateway: wait for one of the following.
- Message event: Payment received. End Paid.
- Timer event: Fourteen days elapsed. Service task Close unpaid. End Closed unpaid.
Note: This pattern cleanly models asynchronous communication with an SLA.
Other scenarios
- Finance: Invoice payment versus due‑date closure.
- Insurance: Claim evidence versus expiry.
- Retail: Supplier confirmation versus alternate sourcing.
- Public sector: Response received versus auto‑close.
- Manufacturing: Order acknowledgment versus cancel.
Use when
- A precise message is expected before continuing.
- A deadline must trigger escalation if the message does not arrive.
Pattern in simple words
- Start.
- Receive task: Await specialist report, with an interrupting boundary timer set to five days.
- On timer: User task Escalate. End Escalated.
- Normal path: Receive report. User task Review report. End Reviewed.
Note: The timer defines the SLA and triggers escalation.
Other scenarios
- Finance: Await audit response versus escalation.
- Healthcare: Await patient records versus escalation.
- Retail: Await vendor confirmation versus procurement escalation.
- Manufacturing: Await QA test results versus manager escalation.
- Public sector: Await citizen reply versus auto‑close.