Create Support Case

描述

Create a support case.

项目兼容性

Windows | 跨平台

配置

• 连接 ID - 在 Integration Service 中建立的连接。 访问下拉菜单以选择、添加或管理连接。

• Subject - The subject of the support case. This field supports String type input.
• Company ID - Type the company name to find the reporting company of the ticket in the available dropdown list. This field supports String type input.
• Status - The status of the ticket. Select one of the available options: Approved, Closed, Escalated, In progress, Not started, or Reopened. This field supports String type input.
• Priority - Select the priority of the case: High, Low, or Medium. Cases marked as high priority should be resolved first. This field supports String type input.
• Email - The email address of the contact who raised the support case. This field is required only if the company or associated contact does not have an email address. This field supports String type input.
• Category ID - Select the category of the ticket: Question, Concert, or Problem.

管理属性

使用“管理属性”向导配置或使用对象的任何标准或自定义字段。 您可以选择字段以将其添加到活动画布中。 添加的标准或自定义字段可在“属性”面板（在 Studio Desktop 中）或在“显示其他属性”下（在 Studio Web 中）下找到。

其他属性

• Incoming message - The message that was added along with the case. This field supports String type input.
• Subsidiary ID - Select the subsidiary to associate with the company. This field supports String type input.
• Origin ID - Select the origin of the ticket: Email, Web, Phone, or Other. This field supports String type input.

输出

• Support case ID - The support case ID.
• Case number - The case number.
• Support case - Automatically generated output variable.