Subscription & Pricing

1. What billing plans are supported?

• For Custom Activities and Business Solutions, Marketplace supports a yearly auto-renewable subscription with a fixed price per organization (unlimited users).
• For Professional Services, it is possible to provide a one-time offering (e.g. installation, training).

2. Is there a free trial period?

• Yes, there is a 30-day free trial. Consumers can initiate the trial themselves.

  Note: Available only to Custom Activities

3. Who sets the price for a listing and what is it?

• You are responsible for setting the listing’s price. There are no restrictions imposed.

4. What should I take into account when setting the subscription price?

• The price includes access to the automation package, releasing updates & new versions and support for the package throughout the subscription period.

5. Can I change the price on my listing?

• Yes, you can change the price on your listing by going to the Publisher account tab from the menu > Uploads > find the paid listing in question > three-dotted menu > Edit price. A window will open where you need to input a new desired price for your paid listing.

  Note: The new price will apply to your new customers immediately and starting with the next billing cycle for the current customers.
  
  

  

  
  

6. What payment methods are supported?

• Credit card payments are available for all listings. Bank transfers are available for the vendors offering Business Solutions whose entities and bank accounts are registered in the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Switzerland
  • Cyprus
  • Czech Republic
  • Germany
  • Denmark
  • Estonia
  • Spain
  • Finland
  • France
  • United Kingdom
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Lithuania
  • Luxembourg
  • Latvia
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovenia
  • Slovakia
  • United States

7. How do you ensure the customer doesn’t use the listing if they don’t pay?

• The license validation happens through the licensing library that is embedded into your Custom Activity package. The consumer can use the package only during a 30-day trial for free and then after signing up for a paid subscription.
  Note:

  The onus of licensing implementation for .NET 6 or Windows compatible custom activities lies with the vendor. Marketplace dosen't provide .NET6 compatible licensing library. It provides Windows-Legacy compatible licensing library.

• For Business Solutions, the subscription starts only after the payment has been received.

• For Professional Services, the services are provided only after the payment has been received.

  Note: You are responsible for taxes, costs & expenses for returns, and chargebacks, including full refunds.

8. I have an issue with a payout. Who should I reach?

• Please reach out to Stripe. You can find more details on Stripe Support here.