Support

1. How are listings supported?

• Vendors are responsible for providing support to you if you have an active subscription for a paid listing.

2. How can I contact the vendor for support?

• The contact details and SLAs are indicated on each listing page in the Support section. Please follow them to get the entitled support.

3. Do I need to pay for updates?

• No, they are included in your subscription.

  Note: The vendor is not obliged to provide updates on a regular basis or to develop new functionalities. Support is limited to making sure the package works as intended.

4. How do I request support from vendors?

• Vendors need to provide a contact address to which the inquiries are directed. If vendors do not respond to the inquiries within the indicated SLAs, we can terminate their agreement.