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Marketplace User Guide
Last updated Apr 16, 2024

Support on Demand

What Is It?

Support on Demand is a type of support introduced by UiPath Marketplace. This option is enabled for a selected set of Marketplace listings and UiPath First-Party Apps (Automation Launchpad) and is available only to UiPath Enterprise customers (i.e., only users with a customer license validated can submit a request for Support on Demand). The delivery of customization and implementation support for these listings and Apps are provided by UiPath Professional Services.


  • you need to be a UiPath Enterprise customer
  • you need to have an active UiPath license

Procedure to Follow for Marketplace Listings

If the above prerequisites are met, please follow the steps below to request customization and/or implementation support by UiPath Professional Services for the selected Marketplace listing.

  1. Log into UiPath Marketplace and search for the listing in question.
  2. Click on the link in the Support section of the Listing page.
  3. A new web page opens. Please review our Terms of Service and agree to them to proceed.

Procedure to Follow for UiPath First-Party Apps

Proceed directly to step 4 below.

Note: Support On Demand doesn’t include any response or resolution SLA. However, we will do our best to get back to you within two business days.

4. Complete the ticket submission form:

  • a. Contact Name
  • b. Contact Email
  • c. Contact Country
  • d. What feature is this related to? - choose Support on Demand
  • e. UiPath License Code
  • f. Subject - please give a title to your request
  • g. Description - please provide all the important details for your support request such as the Marketplace Component URL

After the system successfully validates the UiPath License, you can submit the form. Please expect a message from UiPath within 2 business working days with further details. The Solution Architect assigned to your case will reach out to you to schedule the working session. The working session will be limited to two hours.

If your case requires more than two hours (i.e. you want to customize the Marketplace listing for your own needs) – you would be able to request additional support hours on a paid contractual basis.

Once the case is closed, you will receive a standard ticket customer satisfaction survey. Please fill it in.

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