Subscription & Billing

1. How do I set up a billing profile?

• You need to be a registered Marketplace user to sign up for the trial and paid subscriptions.

2. Can I test the listing before buying it?

• Yes, there is a free 30-day trial subscription you can initiate for yourself. After this period ends, you need to purchase the subscription in order to continue using the listing. To start the trial, please navigate to the listing page. The Start Trial button is in the top right.

  Note: Trial is available only to Custom Activities.

   

  Note:

  • Start Trial button is available to all registered Marketplace users.
  • Trial is generated for your user account, not for the whole organization
  • Support is not provided during the trial period.

3. How can I buy a listing?

• For Custom Activities

  • If the listing is/was on a trial period, please go to the Subscriptions tab in your Marketplace profile > choose the listing > Buy Now.
  • If you want to purchase a listing without having a trial period first, please go to Marketplace >open the Listing page > Buy Now.

• For Business Solutions

  • If the listing has a price indicated on the listing, please press Buy Now.
  • If the listing has a price hidden, please press Request a Quote.

• For Professional Services *Please press Request a Quote and specify your need.

  Note: Please refer to the How to request a Quote article to guide you through the process.

   

  Important: For that, you need to send us the tax exemption documents using the Contact form and choosing the Tax Exemption field.

4. Will my subscription renew automatically?

• The subscription is set to automatic renewal at the end of the subscription period for successive renewal terms. You can turn off Auto-Renewal at any time so that your subscription will expire at the end of the current billing period.

  Note: Applicable to Custom Activities and Business Solutions.

5. Where can I see all my purchases?

• Please go to the Subscriptions tab > Paid > Active in your profile.

  
  

  

  
  

6. What billing plans are supported?

• In the beginning, Marketplace supports a yearly auto-renewable subscription with a fixed price per organization (unlimited users).

7. What is included in the subscription price?

• The price includes access to the automation package and support for the package throughout the subscription period.

  Note:

  For Business Solutions, please check the listing description or request a quote (for those listings where the price is not specified) to understand what's included in the subscription.

  You can also request one-time services from the vendor in your quote request (e.g. custom setup). For this, please refer to the How to request a quote article.

8. What payment methods are supported?

• Credit card payments are available for all listings. Bank transfers are available for the vendors offering Business Solutions whose entities and bank accounts are registered in the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Switzerland
  • Cyprus
  • Czech Republic
  • Germany
  • Denmark
  • Estonia
  • Spain
  • Finland
  • France
  • United Kingdom
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Lithuania
  • Luxembourg
  • Latvia
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovenia
  • Slovakia
  • United States

9. What happens if the listing price is changed?

• You will be notified about the price change. Then, the new price will apply to you starting with the next billing cycle.

10. What happens if the listing is withdrawn from Marketplace?

• According to Marketplace Agreement, you are entitled to support until the end of the current billing cycle. Please go to the View Subscription Details page to read more.