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Marketplace User Guide
Last updated Sep 5, 2024

Support

This is the final step of the submission process. Please complete it and submit the connector for review.


Supported by Publisher

  • Enter the contact details of your Company and the applicable support agreement:

    • Email address of the account where the support requests can be sent

    • Website – applicable only if the Company owns a ticketing platform (eg. Contact Us tickets)

    • SLAs – eg. Mon-Fri 8 AM to 6 PM CET; Response time: 2 days; Resolution time: 10 days

Attention:
  • Users who have a personal account (not affiliated with a Company profile) will not be able to complete the fields for this support type. If you’re an individual user, check out Prepare Necessary Assets for a Company on how to create necessary assets for registering a Company on Marketplace.

  • Supported by Publisher can qualify for Gold Certified badge in terms of the Marketplace Security Certification Program.

Note:

After you submit your connector, you will see the Thank You page informing of the next steps your submission will undergo prior to it being published on the Marketplace.

Community Support

  • The support for this Content will be assured on best-effort bases by you or other Marketplace users.

  • Users who need assistance will have to access the Content page and click on the Get Community Support in the Support section. They will be redirected to the Forum Marketplace Support page where they can post the issue. Each time a reply is added to the post the user will be notified.

  • Supported by Publisher
  • Community Support

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