Sistema de quejas internas

Scope of the internal complaint system

As per the European Regulation (P2B or Platform-to-Business) that promotes fairness and transparency for EU business users of online intermediation services, also known as platforms, providers of online intermediation services shall provide an internal system for handling the complaints of business users.

Si es un usuario comercial establecido o residente en la UE o el Reino Unido, es muy probable que P2B sea relevante para usted.

Cómo funciona

UiPath Marketplace offers a dedicated channel for customer support to respond to any business customer concerns specific to the platform. If you haven't tried out yet the UiPath Marketplace Support services, take a moment to do so. You may request troubleshooting or address your concerns via our contact form.

Our support team will get back to you within 14 days from the date you provide the complete info as requested by the UiPath Marketplace team.

Queja sin resolver

Si tiene una reclamación que no ha podido resolver a través del servicio de atención al cliente y desea solicitar una mediación, siga los pasos a continuación.

Proceso de mediación

Mediation is a process where a trained neutral mediator actively assists people or organizations to work toward a dispute resolution. Before proceeding, the business user should have attempted to resolve the concern through UiPath Marketplace standard support channels.

What criteria does my vendor account have to meet?

Para ser elegible, debe tener:

• tu empresa registrada en un estado miembro de la UE (UE) o en el Reino Unido (RU).
• listados activos actuales o pasados en UiPath Marketplace.
• recurridas a través de nuestro proceso estándar de gestión de quejas.

Who is UiPath Marketplace’s appointed mediator?

UiPath Marketplace has identified CEDR’s P2B Mediation Panel to provide independent and impartial mediation services for its P2B disputes across the UK and Europe.

How much does mediation cost?

The mediation process entails payment of a proportion of mediation fees as dictated by the process of the identified mediation institution. More details on Part 3 of the mediation terms and conditions.