supportability-tools zip and extract its contents using the following commands:
curl "https://download.uipath.com/automation-suite/2022.4.0/supportability-tools-2022.4.0.zip" -o supportability-tools-2022.4.0.zip unzip supportability-tools-2022.4.0.zip -d support-tools
You can generate the support bundle from the
support-tools/support-bundle/ folder using the
bash support-bundle.sh command. You can run the command from anywhere you have set the proper kubeconfig context to the cluster.
In Azure, make sure your IP is added to the Network Security Group.
The following image shows a typical output for this command:
- Running only
bash support-bundle.shcollects logs from the S3 store of the past 7 days.
- If you want to collect logs from a particular date, run
bash support-bundle.sh -F 2021-06-22 -D 1
-Fas date in YYYY-MM-DD format
-Das number of days for which you want to collect the logs from the start date in -F (default value is 7 days).
- Currently we are collecting logs for almost all the namespaces used in Automation Suite. If you want to collect logs for only particular namespaces, run
bash support-bundle.sh -N uipath,uipath-infra.
-Nas list of namespaces for which you want to collect the logs.
- If you want to generate the support bundle for MongoDB, use
-mat the end of the command (
bash support-bundle.sh -m). This command generates a
.tgzcompressed file named
mongo_support_bundle_<current_timestamp>.tgzunder the same folder where the bash command is run. Attach this file and send it to UiPath Support Team.
.zip archive contains following files and folders:
Contains logs collected from the S3 store.
Contains event descriptions from all the namespaces.
Contains descriptions of all the nodes in the cluster.
Contains descriptions of corresponding objects from all namespaces.
Contains last 4 hour logs from currently running pods. We are collecting this to handle the scenario where Ceph S3 store is down.
If passed specific namespace list to the command, the structure would look similar to the one shown in the following image:
As we are providing a publicly downloadable link to the Support Bundle, you can download it on any machine and open it in any editor, such as VS Code, to use it.
Updated 7 days ago