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UiPath Automation Suite

The UiPath Automation Suite Guide

Using the Support Bundle tool

Support Bundle overview


Download the supportability-tools zip and extract its contents using the following commands:

curl "https://download.uipath.com/automation-suite/2022.4.0/supportability-tools-2022.4.0.zip" -o supportability-tools-2022.4.0.zip
unzip supportability-tools-2022.4.0.zip -d support-tools

You can generate the support bundle from the support-tools/support-bundle/ folder using the bash support-bundle.sh command. You can run the command from anywhere you have set the proper kubeconfig context to the cluster.

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Note:

In Azure, make sure your IP is added to the Network Security Group.

The following image shows a typical output for this command:

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Support Bundle parameters


  • Running only bash support-bundle.sh collects logs from the S3 store of the past 7 days.
  • If you want to collect logs from a particular date, run bash support-bundle.sh -F 2021-06-22 -D 1
    • use -F as date in YYYY-MM-DD format
    • use -D as number of days for which you want to collect the logs from the start date in -F (default value is 7 days).
  • Currently we are collecting logs for almost all the namespaces used in Automation Suite. If you want to collect logs for only particular namespaces, run bash support-bundle.sh -N uipath,uipath-infra.
    • use -N as list of namespaces for which you want to collect the logs.
  • If you want to generate the support bundle for MongoDB, use -m at the end of the command (bash support-bundle.sh -m). This command generates a .tgz compressed file named mongo_support_bundle_<current_timestamp>.tgz under the same folder where the bash command is run. Attach this file and send it to UiPath Support Team.

 

Support Bundle structure


The .zip archive contains following files and folders:

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File/folder

Description

logs

Contains logs collected from the S3 store.

events

Contains event descriptions from all the namespaces.

nodes.info

Contains descriptions of all the nodes in the cluster.

jobs/deployments/pods/daemonsets

Contains descriptions of corresponding objects from all namespaces.

current-logs

Contains last 4 hour logs from currently running pods. We are collecting this to handle the scenario where Ceph S3 store is down.

If passed specific namespace list to the command, the structure would look similar to the one shown in the following image:

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Browsing through logs


As we are providing a publicly downloadable link to the Support Bundle, you can download it on any machine and open it in any editor, such as VS Code, to use it.

Updated 3 months ago


Using the Support Bundle tool


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