Activities
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Classic Integrations Activities
Last updated Jul 17, 2024

Make Voice Call

Uses the Amazon Connect API to place a voice call and route the call to either an Amazon Connect contact flow or queue.

How it works

The following steps is an example of how the activity works from design time (i.e., the activity dependencies and input/output properties) to run time.

  1. Complete the Setup steps.
  2. Add the Amazon Connect Scope activity to your project.
  3. Add the Make Voice Call activity inside the Amazon Connect Scope activity.
  4. Enter values for the From, To, and ContactFlowID input properties.
  5. Run the activity.

Properties

Attributes
  • Attributes - Dictionary<String, String> - A dictionary of key-value pairs. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes. Enter a Dictionary<String, String> or Dictionary<String, String> variables.

    The values for the following properties are specified when adding this activity to your project in UiPath Studio.

Caller
  • From - String - The Amazon Connect phone number in E.164 format. Enter a String or String variable.
Common
  • ContinueOnError - Specifies if the automation should continue even when the activity throws an error. This field only supports Boolean values (True, False). The default value is False. As a result, if the field is blank and an error is thrown, the execution of the project stops. If the value is set to True, the execution of the project continues regardless of any error.
  • DisplayName - String - The display name of the activity. Enter a String or String variable.
Misc
  • Private - If selected, the values of variables and arguments are no longer logged at Verbose level.
Output
  • ContactId - String - The identifier of this contact within the Amazon Connect instance. Recommended if you plan to use the output data in subsequent activities. Enter a String or String variable.
Receiver
  • To - String - The phone number to call, in E.164 format, e.g. +15558675310. Enter a String or String variable.
Routing
  • ContactFlowId - String - The identifier of the contact flow for the outbound call. Enter a String or String variable.

    The ContactFlowId is the last GUID in the URL when viewing a contact flow in the Amazon Connect console.



  • QueueId - String - The identifier of the queue to put the outbound call in. Enter a String or String variable.
  • How it works
  • Properties

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