The Insert ImportSet Records activity uses the ServiceNow ImportSet API to update existing or insert new records.

After completing the operation, the activity outputs the result of the insert in a DataTable object (Result) and the operation status (success/failure information) in in a ResponseStatus object (ServiceNowStatus) that you can use in subsequent activities (e.g., conditional logic).

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Best Practice

This activities package provides four different methods to update and/or insert a record: Update ServiceNow Record, Insert ServiceNow Record, Upsert Records, or Insert ImportSet Records.

The Update ServiceNow Record, Insert ServiceNow Record, and Upsert Records activities use REST APIs to write directly to a production table. The Insert ImportSet Records activity uses the REST Import Set API to write to an import set table from which the data gets transformed into the target production table.

To avoid writing directly to production tables, it's recommended that you use the Insert ImportSet Records activity to update or insert a new record.

For detailed information, including troubleshooting import set performance, see the import sets in the ServiceNow documentation.

To learn more about using import sets, see Web Service Import Set and Importing Data into ServiceNow in the ServiceNow documentation.

How it works

The following steps and message sequence diagram is an example of how the activity works from design time (i.e., the activity dependencies and input/output properties) to run time.

1. Complete the Setup steps.
2. Add the ServiceNow Scope activity to your project.
3. Add the Insert ImportSet Records activity inside the ServiceNow Scope activity.
4. Click the Configure button inside the Insert ImportSet Records activity (this opens the Object Wizard).
5. Select the Object that you want to use for your import set and enter your Input properties.
6. Create and enter a DataTable variable and a ResponseStatus variable for the Output properties.
   • Your input property values are sent to the ImportSet API.
   • The API returns the DataTable and ResponseStatus` values to your output property variables.

Configure

To select your import set, you must use the Object Wizard by clicking the Configure button.

To learn more about the Object Wizard, see the Business Activity Frameworks page.

Properties

The values for the following properties are specified when adding this activity to your project in UiPath Studio.

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Troubleshooting the property grid

If you do not see a list of properties for the object you choose, even looking at the "Add Multiple Fields" option, you may not have sufficient permissions in ServiceNow to see object meta data and modify data. Please see Troubleshooting Permission Issues for more details.

Common

DisplayName

The display name of the activity.

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Input

DataTable

The data that you want to insert.

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Object

The import set that you want to use.

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Misc

Private

If selected, the values of variables and arguments are no longer logged at Verbose level.

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Output

ServiceNowStatus

The status of the request (success/failure information).

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Result

The result data of the insert.