ServiceNow Scope

Establishes an authenticated connection between UiPath and your ServiceNow instance.

Get ServiceNow Record

Retrieves a specific record.

After retrieving the record, the activity outputs the status of the request (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).

Search ServiceNow Records

Retrieves specific records using your encoded query string (Query).

After retrieving the records, the activity outputs the result of the query as a DataTable object and the status of the request (success/failure information) in a ResponseStatus object. Both of these outputs can be used as input variables in subsequent activities (e.g., conditional logic).

Insert ServiceNow Record

Inserts a new record object.

After inserting the record, the activity outputs the status of the request (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).

This activity also returns the sys_id value of the new record object. For example, if you want to insert a ServiceNow incident object, you can output the sys_id value by adding a String variable in the object wizard.

Update ServiceNow Record

Updates a specific record.

After updating the record, the activity outputs the status of the request (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).

Insert ImportSet Records

Updates or inserts one or more records using an import set.

After completing the operation, the activity outputs the result of the insert in a DataTable object and the operation status (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).

Upsert Records

Updates or inserts one or more records.

After completing the operation, the activity outputs the result of the insert in a DataTable object and the operation status (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).

Delete ServiceNow Record

Delete a specific record.

After deleting the record, the activity outputs the status of the request (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).

Add Attachment

Uploads a file to a specific record object.

After uploading the file, the activity outputs the sys_id of the attachment and the status of the upload (success/failure information) in a ResponseStatus object. Both of these outputs can be used as input variables in subsequent activities (e.g., AttachmentId in Download Attachment, Delete Attachment and ServiceNowStatus in conditional logic).

Delete Attachment

Deletes a specific file.

After deleting the attachment, the activity outputs the status of the request (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).

Download Attachment

Downloads a specific file to a local folder.

After downloading the attachment, the activity outputs the status of the request (success/failure information) in a ResponseStatus object that you can use in subsequent activities (e.g., conditional logic).